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GUIDE & METHOD

Identify and address blind spots.

A diagnostic framework for use during scoping, programme reviews and before every material decision.

THE SIX-QUESTION FRAMEWORK — HOVER OVER A CARD

01

Shared understanding

Question

Do the different stakeholders share the same understanding of objectives, value, the target state and their accountabilities?

Warning signs

Diverging vocabulary, reinterpreted decisions and dependence on a few key individuals.

EATO action

Build a common language, make roles explicit and build shared understanding with each audience.

02

Enterprise processes

Question

Have target processes genuinely been redesigned, or is the organisation attempting to reproduce the current state in the new tool?

Warning signs

Numerous customisations, late local exceptions and unchanged accountabilities.

EATO action

Map impacts, distinguish standardisation from adaptation, then decide deviations based on value.

03

Quality framework

Question

Are quality criteria, expected evidence and validation accountabilities explicit?

Warning signs

Quality reduced to testing, implicit validation and criteria that vary between teams.

EATO action

Define a quality framework tailored to the programme, its risks and its ways of collaborating.

04

Reporting

Question

Does each governance level receive the information it actually needs to decide?

Warning signs

Overloaded dashboards, activity indicators with no decision value and unrecorded decisions.

EATO action

Tailor reporting to each audience and connect progress, risks, quality, value and adoption.

05

Adoption

Question

Is adoption prepared from the scoping stage and measured beyond the number of people trained?

Warning signs

Late change management, top-down communication and training confused with adoption.

EATO action

Involve stakeholders in choices, prepare changes in practice and define indicators of actual use.

06

Knowledge capture

Question

Do decisions, lessons and proven practices become reusable beyond the programme?

Warning signs

Recurring difficulties, dispersed knowledge and dependence on individuals.

EATO action

Organise the memory of decisions and turn lessons into enterprise capabilities.

HOW TO USE THE FRAMEWORK

1. Observe

Document the available facts and evidence.

2. Assess

Assess each dimension as explicit, partial or absent.

3. Prioritise

Prioritise by value, risk and urgency.

4. Embed

Assign an accountable owner, an action and an observable indicator.