THE SIX-QUESTION FRAMEWORK — HOVER OVER A CARD
Shared understanding
Do the different stakeholders share the same understanding of objectives, value, the target state and their accountabilities?
Warning signsDiverging vocabulary, reinterpreted decisions and dependence on a few key individuals.
EATO actionBuild a common language, make roles explicit and build shared understanding with each audience.
Enterprise processes
Have target processes genuinely been redesigned, or is the organisation attempting to reproduce the current state in the new tool?
Warning signsNumerous customisations, late local exceptions and unchanged accountabilities.
EATO actionMap impacts, distinguish standardisation from adaptation, then decide deviations based on value.
Quality framework
Are quality criteria, expected evidence and validation accountabilities explicit?
Warning signsQuality reduced to testing, implicit validation and criteria that vary between teams.
EATO actionDefine a quality framework tailored to the programme, its risks and its ways of collaborating.
Reporting
Does each governance level receive the information it actually needs to decide?
Warning signsOverloaded dashboards, activity indicators with no decision value and unrecorded decisions.
EATO actionTailor reporting to each audience and connect progress, risks, quality, value and adoption.
Adoption
Is adoption prepared from the scoping stage and measured beyond the number of people trained?
Warning signsLate change management, top-down communication and training confused with adoption.
EATO actionInvolve stakeholders in choices, prepare changes in practice and define indicators of actual use.
Knowledge capture
Do decisions, lessons and proven practices become reusable beyond the programme?
Warning signsRecurring difficulties, dispersed knowledge and dependence on individuals.
EATO actionOrganise the memory of decisions and turn lessons into enterprise capabilities.
HOW TO USE THE FRAMEWORK
Document the available facts and evidence.
Assess each dimension as explicit, partial or absent.
Prioritise by value, risk and urgency.
Assign an accountable owner, an action and an observable indicator.