Quality is not limited to testing. It makes commitments, decision criteria, expected evidence and the handling of deviations explicit.
The shared foundation
Enterprise principles, minimum accountabilities, regulatory requirements, decision traceability and knowledge-capture rules.
The context
Risks, criticality, stakeholder maturity, number of partners, local constraints, timing and uncertainty.
The evidence
Define what will demonstrate quality: a test result, formalised decision, observed use, trusted data or operational capability.
The decisions
Specify who accepts a deviation, against which criteria, with what consequences and for how long.
BUILD THE FRAMEWORK IN FIVE STEPS
Assess challenges, risks and stakeholders.
Select the requirements that genuinely add value.
Name accountable owners, contributors and decision-makers.
Link every requirement to observable evidence.
Revise the framework using deviations and lessons learned.
EATO DELIVERABLE
A quality and decision matrix tailored to the transformation.
For every requirement: objective, accountable owner, expected evidence, validation forum, acceptance threshold, treatment of deviations and knowledge-capture rule.