A fragmented transformation
The CRM programme combined performance challenges, operational continuity, service quality, technology vendors and architecture decisions that were insufficiently connected.
Make gaps and decisions visible
Assessment of the Huawei proposal, transformation coordination, creation of an Enterprise Architecture as a Service capability and redesign of performance reporting.
Clearer governance
Gaps were objectively assessed, the architecture roadmap was structured and reporting refocused on the information required for decisions and service-quality improvement.
EATO PERSPECTIVE
A supplier cannot carry the transformation alone.
Value emerges when the organisation retains control of its target state, makes its trade-offs explicit and connects technology commitments to business and operational capabilities.